Course Details

IBM Case Manager Course Overview :

IBM Case Manager empowers caseworkers with persistent access to critical information, workflow tasks and key analytics in the lab or out in the field.

IBM Case Manager Course Content :

1) Introduction to IBM Case Manager

• Introduction to IBM Case Manager
• Create and Process a Case
• Review and Split a Case
• Explore and Identify Parts of a Solution
• Use Solution Design Principles
• Create a Custom Task
• Overview of Add-on Functions

2) Build a Case Manager Solution

• Create Properties and Document Types
• Create Roles and In-baskets
• Create a Case Type and Task
• Create a Workflow
• Deploy and Test a Solution
• Use Preconditions and Sets
• Use Business Rules
• Use Process Designer Integration Capabilities

3) Customize the Client Display

• Create Custom Pages
• Work with Widgets
• Wire Events
• Customize Properties Views

4) Security

• Overview of Security Deployment
• Work with project areas
• Solution Security
• Create a Security Configuration
• Configure Target Object Store Security
• Configure Deployed Solution Security
• Customize a Privilege Definition
• Use Security Proxies
• Automate Case Security Changes
• Additional Security Configurations

5) Integrated Rules

• Why use Business Rules
• Create a simple rule
• Create a table-based rule
• Create a complex text-based rule
• Add Parameters to a rule
• Export a rule